FAQ's about Exchange & Returns

Yes, you can! Please note that products can no longer be exchanged online. To exchange products, including those from online purchases, please visit one of our Colour Boutiques. Please bring your order number or purchase receipt with you, along with the relevant products.

Email info@pinkgellac.com to return your items. Follow the instructions provided in the email to return your items. As soon as we receive your items, we will process your refund within 5 business days. You will receive your refund within 14 days of us receiving your items. The amount will be credited using the same payment method you used to purchase your items.

All items in the Collection Box and Starter Set need to be returned for your refund to be processed. You can fill out the return form for your returns. Kindly request you to create your own return label. If you want to cancel your order, do let us know within 30 days of receiving your items.

After cancelling your order, we offer you an additional 14 days to return your products. You can return your products without any prior notification within 30 days by simply notifying us of your wish to cancel your order. We will refund you the entire amount including any shipping and payment costs within 14 days of receiving your cancellation notice. As per company policy we will refund you the amount only after receiving your items or on you providing proof that you sent the items.

Returns are possible via the return form. Kindly request you to create your own return label. You can also use the European withdrawal form to notify us of your withdrawal from the purchase. Filing up this form is not a mandatory requirement.

At Pink Gellac, products can be exchanged or returned in our shops within 30 days of purchase. Please make sure to bring your order number or receipt for verification. Starter sets and collection boxes should be returned in their original packaging. Please note that online purchases can only be exchanged in-store, not returned.

At Pink Gellac we have a 30 day 100% Money Back Guarantee on all our products. This gives you enough time to find out whether you like our product.

Pink Gellac's return address:
Pink Gellac
Papland 16
4206CL Gorinchem
The Netherlands

We will refund you the entire amount including any shipping and payment costs within 14 days of receiving your cancellation notice. As per company policy we will refund you the amount only after receiving your items or on you providing proof that you sent the items. Your refund amount will be credited into the account from where you made the payment from.

Customers will have to bear the shipping costs of the return orders. If you are not satisfied with your order you can share the same when returning your order. If the issue is from our side, we regret the inconvenience caused and will bear the shipping costs and you will receive the entire refund amount.

Was your item damaged when you received it or break during the warranty period? Contact our customer service department for assistance. If your Pink Gellac product gets damaged within the warranty period you can return it free of cost. You will be held liable if you damage any item extensively.

All our Pink Gellac products come with a 30-day 100% Money-Back Guarantee. Additionally, we offer a 2-year warranty on all our LED lamps. All warranties mentioned on the website, including manufacturer warranties, are seller warranties provided by Pink Gellac. These do not affect the legal warranty applicable in Belgium.

In Belgium, a 2-year legal warranty applies. This means that a product must be or do what the consumer can reasonably expect. This legal warranty applies to all items purchased from us.

In order to claim your warranty, you will need to provide us with a short video explaning the issues or complaints you are having with your product. Can you demonstrate how you operate the LED lamp; how you connect it and switch it on? We will provide you with a free return label if applicable. We will only accept the LED lamp along with the original cable provided. Once we receive all the products, we will dispatch a new LED lamp. The warranty for the LED lamp is valid from 2 years of the original date of purchase.

To register a complaint about our products and services request you to contact us through the contact form. We will address your complaint within 14 days. DISSATISFIED? You can also forward your complaints to the Disputes Committee through the European ODR Platform.