Privacy Statement

We respect your privacy and process your personal data in accordance with applicable laws and regulations. Among other things, this privacy statement informs you on how Pink Gellac processes your personal data, the purposes for which it does so and what your rights are. We recommend that you read this privacy statement carefully.

1. Company details

Name company: Pink Gellac | PBC International BV (hereinafter: “Pink Gellac”)

Middenweg 1, 1217 HS  Hilversum - The Netherlands
Website: www.pinkgellac.com
Chamber of Commerce registration number: 57299641
VAT number: NL852521819B01

Pink Gellac is the data controller for the processing of personal data collected through the web shop. We are committed to the careful handling of personal data. We use the utmost care when processing and securing personal data.

In our processing, we comply with the requirements laid down in privacy legislation. This means, among other things, that:

• we clearly state the purposes for which we process personal data. We do so through this privacy statement;
• we limit our collection of personal data to only those personal data necessary for legitimate purposes;
• we first ask you for your express consent to process your personal data in cases where your consent is required;
• we take appropriate security measures to protect your personal data and require the same from parties who process personal data on our instructions; and
• we respect your right, e.g., to inspect, rectify or delete your personal data.

If we plan to use your personal data for a purpose other than the ones included in this privacy statement, we will update our privacy statement and communicate the changes to you before we begin processing your data for another purpose.

This privacy statement was last updated on 13-06-2024.

2. Using our web shop

When using our web shop, we collect personal data from you. This may include personal data. We store and use personal data provided directly by you in the context of the service products you have requested, or for which it is clear at the time of submission that it is provided to us for processing.

We usually process your personal data if this is required to conclude or perform an agreement with you, e.g. when you buy a product from us. Sometimes we process personal data to comply with a legal obligation, such as the keeping of our financial records. For some forms of processing, such as the sending of our newsletter, we ask you for your consent. You can always withdraw this consent effective for any future processing, e.g. by contacting us (see our contact details below). Finally, we can process your personal data on the basis of legitimate interest. We only process personal data that we collect directly from you. We do not get personal data from third parties. When and if we intend to use your personal data for any purpose other than those specified under 2. above, we will update our data privacy statement and notify you about the changes before we start processing your data for other purposes.

2.1 Payment, handling and order return

When you place an order with us, we use your personal data for payment, processing and any return of an order. We only do this to the extent necessary to perform the agreement with you. If necessary in this context, we may also provide your personal data to third parties. More information on this can be found further down in this privacy statement.

2.2 Personal account

You can create a personal account on our website. To offer you this service, and to conclude or perform our agreement, we process your name, e-mail address and a password chosen by you. This account makes shopping easier and faster and allows you to keep a wish list. It also allows you to retrieve your orders.

2.3 Pink Premium Program

2.4 Contact form and newsletter

There are several ways in which you can contact us. This can be done using the contact form or chat function on the website, by e-mail, WhatsApp or telephone. You will be asked to fill in various details so that we can handle your query. You decide which data you provide for this purpose. The personal data you provide are then processed for the handling of your query and/or complaint.

We publish a newsletter in which we inform interested parties about our products and/or services. Once you have subscribed to our newsletter, your e-mail address is automatically added to the list of subscribers. All newsletters include a link which allows you to unsubscribe. Alternatively, you can revoke your consent via the contact details below.

2.5 Publication

When using our web shop, data may be published, which means that it will be visible to everyone on the Internet. After purchasing our products, we ask you to review our products and services. We do so on the basis of a legitimate interest, to help other people to make informed decisions and improve our products and services. You choose the information you wish to publish when you ask a question, review us or post a comment on a blog post. This might make you personally identifiable, for instance, if you include your first and last name. At your request, we will anonymise information that is published. You are always free to choose to remain completely anonymous.

2.6 Improving products, services and business operations, and statistical analyses

For the purpose of providing quality, we may use your personal data, for example, if you complain about a product or our services. We also process personal data to gather statistical data. We do this for reasons of legitimate interest, i.e., to keep improving our products and services.

2.7 Promotion and marketing

When you buy a product from us, we may subsequently approach you regarding a similar product. Due to your previous purchase, we presume that such a product may interest you. We have a legitimate interest in doing so. If you do not wish to receive communications from us, you can unsubscribe. You can do this easily by clicking the "unsubscribe button" at the bottom of an e-mail.

2.8 Miscellaneous

In some cases, we use your personal data for the purposes of combating fraud and/or abuse on grounds of a legitimate interest. We may also use your personal data if we need to defend ourselves against legal actions and other claims. Finally, we may process your personal data in the context of a merger or acquisition in so far as this is necessary to pursue a legitimate interest.

3. Provision to third parties

We may disclose your personal data to third parties in the following cases for the reasons listed below: 

• to suppliers, to the extent necessary for the conclusion and performance of an agreement with you;
• if the services of third parties are used within the scope of agreements made with you (e.g. delivery services), Pink Gellac is entitled to disclose your personal data to the aforementioned third party to the extent necessary for the performance of the agreement to which you are, or the company you represent is, a party;
• if we suspect a violation of the rights of third parties, criminal offences or misuse, we may disclose personal data to third parties who have a legitimate interest in this respect or to bodies that serve the public interest. This may include enforcement authorities, such as the Public Prosecution Service or supervisory authorities;
• if we are required or entitled by law to provide personal data to third parties;
• Pink Gellac also uses services provided by third-parties that act as "processors" (for example, hosting service providers and online marketing service providers). Pink Gellac is obliged to conclude a processing agreement with these service providers, which stipulates that they will only process personal data in accordance with Pink Gellac's instructions and subject to Pink Gellac's control. In this context, the necessary technical and organisational measures have been implemented to ensure that your data is processed reliably and securely.

In principle, your personal data will not be transmitted outside the European Economic Area. If, however, this does happen occasionally, Pink Gellac will take measures to ensure that the international transmission of personal data complies with applicable law.

4. Cookies

4.1 Withdrawing consent

4.2 Personalised advertisements based on your interests

4.3 Third party cookies

5. Google Analytics

6. Security

7. Retention periods

8. Websites of third parties

9. Changes to this privacy statement

10. Your rights and questions

11. Data Protection Authority

12. Contact details